• Do u guys offer any local price?

    Yes we are happy to offer discounts for locals. We will require proof of residency upon check in. Locals can make a booking HERE or you can contact our reservations team between 8am and 8pm daily. 

  • I’m interested to do a hot air balloon experience and want to propose to my girlfriend. Do you have any suggestions on how to make the morning extra special?

    To make your morning an unforgettable experience we have Proposal packages available. This includes private return transfers, 60 minute balloon flight, gourmet breakfast by the beach and a photo package to download after your morning. For further details on this package click HERE

  • We plan to stay in Yunguburra where is the closest meeting point?

    The closest meeting point is approx a 35 minute drive at the Mareeba Heritage Centre. Upon booking we will advise the meet time.

  • What's the drivers contact number for on the day?

    Our drivers are available to be contacted from 3.30am - 5am on 07 4039 9900, outside these hours you will be able to speak to our reservations team from 8am to 8pm seven days a week. Please ensure you provide us with your contact details so we are able to reach you on the day should there be any delays in your pick up schedule. 

  • What time will we be sent back to the hotel on the express tour? We have a boat cruise at 9am.

    Our Express return departure will return back to Cairns CBD between 8.30am-9am. We are able to drop you off directly to the Cairns Reef Fleet Terminal in time for your boat tour, please advise us upon booking. You will find most of the departures listed in the drop off list when booking. 

  • Once I pay do I receive the tickets?

    In the booking process you will be required to enter your payment details to confirm the booking. You will be given the option to pay now or on the day. If you select to pay on the day you will still be required to enter your credit card details to secure your booking. On the day you can pay with cash or credit card. Once your details have been confirmed you will receive and e-ticket of your booking for your departure.

  • We are 10 people do you do any group discounts?

    If you are a group of 10 or more, we are happy to offer a group discount, please contact our reservations either on our website chat to discuss group discount options as it is subject to availability. 

  • what are the departure and return times if we are staying in Cairns?

    The departure times vary in summer and winter and are always early morning. Pick up from Cairns Hotels is approximately 4am, we will confirm the exact time upon booking. You will return to your hotel around 9.30am

  • What is the best way for me to book ?

    For instant confirmation you can book via our website at www.hotair.com.au alternatively you can call our reservations team between 8am and 8pm AEST daily on 07 4039 9900

  • Where in the hotel do I need to wait at 4.30am? Also will you drop us off to the Skyrail after ballooning?

    Please be ready and waiting in your hotel lobby. Your driver will come in and collect you. You will be dropped to your selected drop off location, this can be at the Skyrail Terminal, Reef Fleet Terminal or Airport.

  • Can we see the reef from the Cairns balloons in October?

    From your balloon you will be able to see outback landscapes, mountains, farm lands and fresh waterways. On clear days you may be able to see through to the ocean but due to distance the Great Barrier Reef can not be seen while ballooning in Mareeba.
    If you wish to go to the Great Barrier reef check out some of our great tour partner combinations for day tours. Tours include Green Island with Great Adventures and the Outer Reef with Quicksilver Cruises.
  • I was just double checking if the balloon ride in the morning is still happening even with all the rain in Cairns city?

    We prioritise safety and will only fly our balloons if the conditions are perfect. Our pilots work very closely with the bureau of meteorology and check the conditions several times through the day. As the conditions can change rapidly, we can only tell if the conditions are suitable or not the evening before the scheduled flight the next morning. In the event of cancelling your balloon flight we will let you know by 5pm the day before. We will offer you an alternative day to travel or a 100% refund.

  • I have already booked the Cairns hot air ballooning tickets, I want to propose to my partner when should I do it?

    Romance speaks for itself while you are floating above the clouds in a hot Air balloon and is perfect for proposing to the special someone. 

    If you are planning to propose please let us know so we can advise our pilots to ensure you are in a suitable position in the basket to do so. They will make sure you have enough space around you in the basket while you are up in the air. 

    We also have packages available to make the morning really special. our proposal package includes private transfers to and from the balloon, 60 minute balloon ride and gourmet breakfast by the beach in Palm Cove. (More Information on Proposal Package Here)

  • Where does your Atherton Tablelands balloon ride launch and land from?

    We have many properties in the Mareeba area that we are permitted to take off and land. These sites are chosen each morning by our Pilots that choose them according to the conditions of the day. To save confusion our self drive meeting location is at the Mareeba Heritage centre, from here we will transfer you to and from the balloon.

  • May I know the time of pick up and return of our Cairns hot air balloon tour?

    Balloon take off times vary summer and winter according with the sunrise. We will confirm the exact time of pick up when you book. All ballooning Australia wide is early morning, which is when the conditions for flying are most suitable. 

  • I want to book a Cairns hot air balloon ride for 2 adults do I have to pay for it up front or can I pay on the date?

    When you are entering the payment details for your Hot Air Balloon flight there is a box to tick "Pay on Board" to confirm your details with your credit card and pay on the day. Payment on the day can be made to our driver with either cash, Credit Card, Alipay or Paypal to make it easier for you!

  • what time of the day do the flights depart?

    Balloon flights depart according to the sunrise for the cooler air temperatures which are the most permitable for us to fly. Pick up times vary summer and winter. Pick up in the Cairns CBD in summer are between 03.50-4am and in winter are between 4-4.30am.​ 

  • I want to book a flight for two people. How much does it cost to balloon in Cairns?

    ​Balloon flights in Cairns start at $260 per person. This includes a 30 minute balloon flight and transfers from your Cairns City accommodation. If you have your own transport you could self drive to save yourself some money and meet us in Mareeba (approximately 1hr from Cairns) Prices for our self drive option starts at $220 per person. For more information please visit our website- https://www.hotair.com.au/cairns
  • Can we fly in the balloon on Christmas Day in Cairns?

    ​Ballooning in Cairns is scheduled daily all year round with the exception of Christmas Day (25th December) and New Years Day (1st January). To book a flight we recommend buying your tickets at least a week in advance as we do sell out during the holiday season.

  • Am I able to change my pick up location and drop off location please, we are staying in Cairns?

    Changes to your pick up location can be made up until the day before you travel. Please email [email protected] or phone (07) 4039 9900, our reservations team to update your changes. Hot air balloon transfers are available from most hotels and serviced apartments around the Cairns CBD or if you have your own transport you can ask us about our self drive options to book tickets at a discounted rate.

  • The hot air balloon website is not allowing me to proceed past the "let's Start" button - does that mean the date selected is not available for Cairns?

    If you have selected a day for hot air ballooning that is already fully booked then our system will not let you proceed. Please click on our live chat button and double check the details with our reservation team who will be able to give you alternative options. 

  • We are staying in a Palm Cove Hotel, what does self drive mean?

    Self drive is meeting our ballooning team in Mareeba instead of having a transfer from Cairns. We meet at the Mareeba Heritage Centre and from there we will take you to the balloon launch site. Unfortunately we can not have you meet us at the take off site as we depart from private property and we will land in a different location. 

  • I need to change the drop off location for my Cairns balloon trip, how can I do this?

    If you wish to amend any of the details for your ballooning you can click on the live chat button via our website and one of the friendly staff members will be able to assist you right away between 8am and 8pm daily. Alternatively you can email us at [email protected] or by calling 07 4039 9900

  • Is a diving suit a must for snorkelling?

    Balloon with Hot Air Cairns in the early hours of the day and then enjoy a relaxing adventure to Agincourt Reef with Quicksilver Cruises for the rest of your day. Snorkelling equipment and floating devices are included in your ticket and available when you arrive at the pontoon for the day. 

    During the tropical wet season we recommend you make use of the complimentary stinger suits available for your use while you are with Quicksilver on the Great Barrier Reef, these suits are also great sun protection while you are snorkelling on the Great Barrier Reef.

  • Can I know the child minimun age for flying in a Balloon in Cairns? Also for infants, is a ticket applicable?

    The minimun age for hot air ballooning in Australia is 3 yrs old and above according to the aviation laws. All children must have had their third birthday and children under the age of 17yrs old must be travelling with an adult. You may be required to provide proof of age for children between 3 and 5 yrs old. All our baskets are 1.2 meters in height and have two footholds in the side to aid you to climb into and out of the basket. 

  • I have a booking with Hot Air Balloon, Can you confirm it?

    Yes, you can confirm your booking 3 ways, online at www.hotair.com.au/reconfirm you just need to know your 6 digit booking ID number and the name the booking was made under or you can call our office between 8am and 8pm daily on 07 4039 9900 or on our website chat.

  • What should I bring for my balloon ride in Cairns?

    Dress as for a casual walk in the bush, sensible sturdy shoes are recommended. We suggest you bring sunglasses, a hat/cap and dress in layered clothing. During the morning as the sun comes up, the day will become warmer. Remember there is so much to see from an entirely new perspective, you will want to record it all to relive later, your own camera is welcomed on board. Don't forget your cash or credit card for that extra special souvenir of your fantastic hot air balloon experience. if you are visiting the Great Barrier reef after your balloon ride then please bring a bag with swimwear, sunscreen and a towel.

  • how long beforehand should I book if I want to fly from Cairns?

    We recommend booking at least a week in advance but between November to March, that is our busiest times and we suggest booking earlier than that.

    Keep in mind special dates, like mother's and father's day and public holidays always sell out, so book in advance to secure your place. 

  • After my Hot Air balloon flight on the Atherton Tablelands where can I be dropped off?

    We can drop you to a combo tour that you have booked such as to the Reef Fleet terminal, Skyrail Caravonica Station, Kuranda Village, Tjapukai, Blazing Saddles or your accommodation. 

  • Can I extend my Cairns Hot Air Balloon Gift voucher?

    Yes, gift vouchers if advised before the expiry date can be extended for 3 months for $25-, to extend your voucher please call us or chat to us on our website daily between 8am and 8pm AEST​. Please have your ticket reference number available.

  • Which areas of Cairns does Hot Air Balloon offer a door to door transfer?

    We offer a pickup service included in your ticket from all hotels and accommodation between South Cairns to Palm Cove. Pickup times varies between seasons here in Australia, summer and winter, so check your balloon ticket for actual pickup time, specific to your hotel and date of your balloon ride.  We do not pick up from private addresses as we find often it is easy to get lost and delayed. The best place for locals to meet us is at Tjapukai (our last pickup) where you can leave your car and hop onto our bus to be taken to the launch location. Or you can self drive and can meet us at  Mareeba Heritage Centre in Mareeba.  After your flight we can drop you back to your accommodation or to your next tour at the Reef Terminal, Skyrail Caravonica Station, Kuranda village, Tjapukai.

  • Where can I find photos from my balloon ride in Cairns?

     

    You can find the images from the day you flew at midday on the same day you flew on HERE and the password is the number on your flight certificate. The Hot Air staff take a number of photos with different angles such as the morning, portraits, special remote control in flight photos and team pack up photos. We capture the best moments from the morning for you to treasure when you go back home. Once you have purchased the photos, we offer different sizes perfect to post on your social media.

  • Do you fly over the Great Barrier Reef?

    We fly over Mareeba on the Atherton Tablelands, not over the Great Barrier Reef. Mareeba is a perfect place for hot air ballooning, just over one hour drive from Cairns. We don't fly near the coast because morning sea breezes can often make the take off rate unreliable and we would need to cancel the flight,  heading just an hour inland over the mountains and into the valleys close by gives us the most reliable takeoff conditions and a spectacular flight location too. 

  • What time does ballooning return to Cairns?

    Return times vary for each location and individual tour - please let us know what your deadline is and we will see if we can guarantee to make it. Cairns and Port Douglas balloon tour return times are approximately 9.30am, or if the express return tour option is chosen this can be brought forward to 08.30 in order to meet a Reef cruise etc,  there is an extra charge for the Express Tour option. 
    Please refer to the itinerary pages for each tour for a better indication of return times.

  • What can I see from my balloon ride on the Atherton Tablelands?

     

     

    You will mostly be flying over Mareeba, In the local Aboriginal language, Mareeba means meeting of the waters - referring to the point at which the Barron River is joined by Granite Creek. Mareeba is a small country town that has many types of farms such as mangoes, lychees, bananas and sugar. You can see the Great Dividing Range which is flooded in sunlight early in the morning. The Atherton tablelands have a large ecosystem and from the balloon basket you can see kangaroos, cows, horses, cockatoos and small winding rivers.

     

  • What can you do to make my marriage proposal special?

    When booking please advise us that you are planning to propose and we will try to allocate your own section of the balloon basket, please however know that this is not guaranteed. Luxury packages are great as they includes private return transfers and some other extras (ballooning is non-private)

  • Can you drop us off at Cairns International Airport after our Hot Air Balloon ride, before 10am?

    Yes we can drop you off to the Airport if you advise us in advance. If you need to be dropped to the Airport, please let us know your flight number and departure time so we can make the arrangements to have you there.

  • Can you pick us up at Palm Cove apartment and drop us to Cairns Reef Terminal?

    Yes we can pick you up from the beaches and drop you into the Reef Fleet Terminal after your Hot Air Balloon experience. You will need to advise us prior to departure so we are aware of your drop off location.