• Where are transfers from on the Gold Coast?

    We pick up from most hotels and serviced apartments in Southport, Main Beach, Surfers Paradise and Broadbeach area. You can also meet us at Nerang Fair Shopping Centre or Canungra Tourist information Center, there are free carparks and easy to locate.

  • When is the scheduled time to arrive at the hotel?

    Our drop off times back to your hotel will be approximately 10.30am-11am. Due to city traffic delays we would recommend scheduling all further tours and plans after 12 noon. We are also able to help connect you with other tours and offer drop off to the Theme Parks as well. 

  • Will the balloon flight be only over the hinterland or will it be over the coast also??

    Our daily departure flies over the Gold Coast Hinterland. Views include mountains, valleys and farmland. On some days we can see to the Gold Coast and Brisbane.

  • Where shall we meet you in Nerang?

    Please meet us at the Nerang Fair Shopping Centre. If you park near the Coles, please meet us at the 7eleven service station. Once you have booked we will send you the pick up time along with a google map link to find the location. 

  • Is it possible to be picked up from our home address?

    Return transfers are available from most hotels and serviced apartments in Surfers Paradise down to The Star Casino in Broadbeach, we don't offer pick up from residential addresses. If you reside near one of these areas please let us advise you of the closest meeting spot. 

  • How many people can go in a balloon and do you do a group price?

    We offer group discounts for groups of 10 or more people, please contact our reservations for information. 

    The loadings in the basket varies daily, our largest baskets can hold up to 24 passengers. 

  • Our travel circumstances have changed for the weekend. Am I able to cancel with no penalty fees?

    We have a 48 hours cancellation policy. If you wish to cancel or reschedule please advise us more than 48 hours prior to your departure and we will happily transfer your travel date or provide a full refund. 

  • I am wanting to book the 30 minute flight but can exclude champagne breakfast?

    We have a flight only option that does not include the champagne breakfast HERE. If you select this option and you are being picked up from any location other than Canungra, you will still visit the vineyard before returning to your hotel. 

  • What is the total duration of the tour?

    Approximately six hours. We pick you up from your hotel around 4am (timings change with the sunrise, exact time will be given upon booking), take you to the launch site where we take photos then take flight, once we land we have pack up games then continue on to the vineyard by coach for a champagne breakfast before returning you back to your hotel between 10.30am-11am

  • I was just double checking if the hot air balloon ride on Saturday morning is still happening if its raining on the Gold Coast beaches?

    Hot Air ballooning is a weather dependent activity. We work with the bureau of meteorology to ensure the safest and best conditions for our daily flights. We keep a close eye on the conditions
    and will notify you if we need to cancel. While it is disappointing when we have to cancel however we want to ensure 100% safety for all of our passengers and our own staff too. We do however find that 
    often the conditions where we fly in the Gold Coast Hinterland are different to conditions on the coast. While it is raining on the coast often it will be sunny in the hinterland. If we cancel we will let you know
    the afternoon before your scheduled flight, we will offer you an alternative date to travel or a 100% refund. Please note if you have booked with a third party agent refunds will be issued as per their terms and conditions
  • Can the Gold Coast balloons accommodate someone in a wheelchair?

    Unfortunately the baskets that Hot Air uses do not accommodate wheelchair access. For safety and by aviation law all passengers must be able to climb into and out of the 1.2 meter high basket unassisted. For further details please visit our Terms and Conditions.

  • When should I book the Gold Coast ballooning ride?

    We fly 7 days a week all year round excluding Christmas and New years Day. We recommend you book at least one week in advance to ensure you are able to travel on the date you want. Weekends are our most popular and in peak seasons we will sell out ahead of time, so book the date you want, you can pay cash on the day too if you wish. 

  • What is the cost of a Gold Coast hot air balloon ticket for the non flyers and what is included?

    Spectators are welcome to come along however must be travelling with others that are going ballooning. Spectator tickets are $70 which includes transfers, cross country balloon chase, pack up games and champagne breakfast at O'Reilly's Vineyard. This can be added to any existing booking, please let us know if you wish to book this option. 

  • What other areas can you fly from for the Gold Coast ballooning tour?

    Hot Air Balloon is very dependant on the weather conditions. Of a morning our Pilots will assess these conditions and they will pick the perfect launch site. Transfers from your Surfers Paradise hotel is available or self drive to Nerang or Canungra, from there we will take you to the balloon launch site for your morning flight. 

  • Can you tell me how long the ballooning coach transfer will be from Boradbeach please?

    Transfers to the balloon launch site will take approximately 60 - 80 mins. Sit back and relax in the early hours of the morning in air conditioned comfort with free wifi. Pick up times will be confirmed upon booking and drop back to your hotel will be approximately 10.30am-11am

  • Is the price quoted for a private or shared Gold Coast balloon flight?

    Daily departure tickets will be in a shared basket with others. Our commercial balloon baskets can take a capacity of 24 passengers however the exact number depends on weather conditions, air temperatures and loadings on the morning. If you wish to have an exclusive balloon please ask our reservations team for a private charter quote either by email [email protected] or by phone (07) 5636 1508

  • We have already booked a hot air balloon ride, are there any gluten free options at the vineyard breakfast?

    Yes, there are gluten free options available in the buffet at O'reilly's vineyard. Please let us know your dietary requirements upon booking to ensure our catering team meet your needs on the day.

  • Are there any Halal options for the Champagne breakfast after the hot air balloon ride?

    Breakfast at O'Reilly's Vineyard caters to a wide range of dietary requirements and include Halal options. Please let us know when you book if you have specific meal requirements and we will note this to our catering team.

  • Just wondering about the price for a couple to Hot Air Balloon on the Gold Coast?

    ​Prices start at $280 per person including 30 minutes ballooning, transfers and champagne breakfast at O'Reilly's Vineyard. If you are wanting something a little more exclusive and special we offer a luxury ballooning departure which starts at $1200 per couple which includes private transfers in a luxury vehicle, 60 minutes balloon flight, complimentary photo package and champagne breakfast at O'reilly's vineyard.​ For all flight options please visit our website - https://www.hotair.com.au/gold-coast
  • Do you operate the balloon tours on the 25th December, Christmas Day on the Gold Coast?

    ​Ballooning is scheduled daily all year round with the exception of Christmas Day (25th December) and New Years Day (1st January). We recommend you book your balloon tickets at least one week ahead of when you want to fly as ballooning on the Gold Coast is a very popular activity for locals and visitors.

  • Am I able to change my Gold Coast pickup and dropoff location please?

    You are able to change the pick up for Hot Air Ballooning up until the evening prior to your departure. Please email us at [email protected] or call (07) 5636 1508 to update your details. We pick up at most hotels and serviced apartments from Broadbeach to The Spit or have meeting locations at Nerang Fair Shopping Centre and Canungra Tourist Information Centre.

  • What is the drop off time after ballooning back to our Gold Coast hotel is I can check if it will fit with our other plans?

    Following your balloon flight we will visit O'Reilly's Vineyard for breakfast. Transfers back to the Gold Coast will have you back to your hotel at approximately 10.30am. if you are planning to visit one of the theme parks please letr us know as we offer complimentary transfer for your convenience. 

  • If the balloon trip is cancelled because of weather, will I get 100% payment back for my balloon ticket? Is there fees that may not be returned?

    in the event that your ballooning departure being cancelled we will notify you the afternoon before your travel. Hot Air Balloon Gold Coast offer you a choice, choose either a different day to travel or 100% refund. We do not charge any booking fees and will refund your full purchase amount if you can not reschedule. We try to be as flexible and accommodating where possible to make it easy for you. Please see our terms and conditions for further information. 

  • Can I change the Gold Coast Theme park drop off location after I purchase the balloon ride if I change my mind which theme park I want to go to?

    You can change your drop off location on your booking up until 6pm the day prior to your flight, you can do this by contacting our reservations team either on our website chat or by phoning, who will assist you where possible for any changes. If you wish to change the date of your departure we will try to accomodate where possible at short notice however we do have a 48 hour cancellation policy. 

  • How old do you need to be to hot air balloon on the Gold Coast?

    We've flown customers from age 3 to 93. The minimun age for hot air ballooning required by Australian regulations is three years old. All children under the age of 17 years old must be accompanied by an adult at all times. You may be asked to produce proof of age for your child so please bring ID along for your flight.

    The basket is 1.2 meters in height and all travellers must be able to get into and out of the basket unassisted. Small children will be placed in the basket so it is safe for them to see without being on the outter edge. Hot Air Ballooning is very popular activity for both locals and visitors to the Gold Coast.

  • I wanto to book for Saturday tor two adults balloon ride only, no breakfast just the ride, how much will this be?

    We have departures available for the balloon ride only with no breakfast - click here. Do be aware unless you are meeting us at Canungra, you will still come to the breakfast location and have free time to explore the Vineyard before heading back to the coast. 

  • I have a booking and the pick up location is "to be advised GC", how do I put in the pick up location?

    You can change your pick up point at any stage up until 6pm the day prior to your departure. You can go to our website at www.hotair.com.au and click on the chat icon and chat to one of our friendly staff who will be able to make the change for you, please have your 6 digit booking id ready or you can call our office between 8am and 8pm daily on 07 5636 1508

  • I have a booking with Hot Air Balloon Gold Coast, can you confirm it?

    Yes, you can confirm your booking 3 ways, online at www.hotair.com.au/reconfirm you just need to know your 6 digit booking ID number and the name the booking was made under or you can confirm on our website chat link or call our office between 8am and 8pm daily on 07 5636 1508.

  • how long beforehand should I book if I want to fly from Gold Coast?

    We recommend booking at least a week in advance but between November to March, that is our busiest times and we suggest booking earlier than that. 

    Keep in mind special dates, like mother's and father's day and public holidays always sell out, so book in advance to secure your place. 

  • Can you help make my marriage proposal special?

    When booking please advise us that you are planning to propose and we will try to allocate your own sections of the basket, please however know that this is not guaranteed. We can arrange a private area at O'Reilly's Vineyard just for the two of you. Luxury packages are great as they include private return transfers, extended Hot Air Balloon ride and private breakfast at O'Reilly's Vineyard (ballooning is non-private)

  • Do you fly over the beach of the Gold Coast?

    We fly over the gorgeous Gold Coast Hinterland, not over the beach. You will however have a great view of the Gold Coast while flying on a clear day. 

  • Can I get dropped off at the Airport?

    Unfortunately airport transfers are not available, We are not able to pick up or drop off to the Airport on the Gold Coast

  • What happens if the weather is bad?

    Our flying area on the Gold Coast Hinterland is specially chosen to offer the most reliable hot air balloon departures available in the whole of South East Queensland, protected by the hills and valleys there we happily lose very few days to the weather and fly year around.

    If we have to cancel due to weather conditions, you will be entitled to an easily arranged 100% refund.   However of course we would love to have you back and fly successfully on another occasion so by all means get us to instead hold your booking for a few weeks or months while you re-schedule. Your driver would arrange this for you on the morning.

    Why dont you fly on the Coast?   
    As we do not want too much wind to inflate or fly a hot air balloon, flat calm is great :), we do not recommend flying next to the ocean as the early morning winds make takeoffs and flight directions unreliable.  In fact operators saying they fly close to the ocean often cannot fly there, they also cannot guarantee in advance where you will be flying, and often need to relocate inland at the last moment to the hinterland to fly. 

    Afternoon Storm?  
    Often times the storms that roll through Southern Queensland on an hot summers' afternoon are all gone by the cool of morning and its a beautiful day by then. So don't necessarily be concerned by afternoon and overnight storms.
     
    Will you ring me?
    We are weather experts - we watch it all the time, and use a combination of sophisticated techniques to predict conditions.  So if the weather is predictably bad or stormy looking bad we will contact you at approximately 5pm the day before. Try to ensure we have a current mobile phone contact for you against your booking or by all means call us if you are concerned. The phones close at 8pm sharp. 07 5636 1508
    More often however the weather cant be predicted with certainty we may leave the descion until the morning and pick you up as normal.   This gives us the best chance of being able to fly you

    How do I hold my booking with you and come out on another day?
    If cancelled due to weather, we will suggest that we can rebook you on tomorrow, or another date, so to hold your booking as opendated to be rebooked in future just let your driver know that's your preference and there will be no limit on the number of times you can re-try or expiry to your ticket. The booking is held under your booking ID in our system (looks like 3*****) or your booking name.

    How do I receive my refund?
    If you choose to receive the refund, and if you hold a ticket from travel agent at home, or a third party website agent,  then we will need to refund to them and they will refund to you,   as they will still be holding your money.  
    If you paid to Hot Air direct on a credit card we would refund100% to that same card by default.

  • Can I extend my Gold Coast Hot Air Balloon Gift voucher?

    Yes, to extend your gift voucher for an additional 3 months is $25- and you can do this by either calling our team or on the live chat on our website, available daily between 8am - 8pm AEST. You will need to contact us to extend the voucher before the voucher expires. Please make sure you have your ticket reference and credit card handy.

  • What else is there to do at O'Reillys vineyard besides Champagne breakfast?

    The Canungra Valley Vineyards are owned and operated by the famous O'Reillys family,  but is not located at the Resort in the Lamington National Park.  Instead it is just outside the pretty hinterland town of Canungra.

    The beautiful historic homestead provides a spectacular and upmarket setting for our breakfast and we arrive at about 8am and leave at about 9 to 9.15 am.
    It possible after breakfast to sample the excellent range of wines that the Vineyard makes and purchase as gifts t take home also 

    There is a beautiful creek, gardens and the Vineyards and so exploring or taking a quiet walk is a highlight and in the Creek you can often spot Playtpus and there is a dedicated viewing platform built for this purpose - but stay quiet sshhhh :) as they are shy

  • Which areas of Gold Coast does Hot Air offer a door to door transfer?

    We offer a pickup service as apart of your ticket. Gold Coast areas include The Spit, Main Beach, Broadbeach and Surfers paradise. We also offer a self drive option and you can meet our buses at Jupiters Casino, Nerang Fair shopping centre or Canungra Tourist Information Centre. 

  • Where can I find photos from my balloon ride in the Gold Coast?

    You can find the images from the day you flew at midday of the same day you flew on  and the password is the number on your flight certificate. The Hot Air staff take a number of photos with different angles such as the morning, portraits, special remote control in flight photos and team pack up photos. We capture the best moments from the morning for you to treasure when you go back home. Once you have purchased the photos, we offer different sizes perfect to post on your social media.

  • Do you cater for Vegetarians?

    Yes, we cater for vegetarians, please advise by leaving a note under comment section when you book via our website so we can arrange. 

  • How much is the tour without breakfast?

    It is less $30 per person the prices shown if you wish not to have breakfast. Please note that you will still go to O'Reilly's Vineyard on our coach and there will be approximately one hour of leisure time while the rest of the customers have breakfast. When you book online, please book ballooning flight only Link Here

  • Can my friends and family join me for breakfast?

    Yes but you must book with us in advance.  They will need to make their own way to O'Reilly's Vineyard to meet you after ballooning at approximately 8.15am. Please pay O'Reilly's Vineyard directly for breakfast on the day - $27 per adult, $17 per child.  

  • Can I book a private table at the vineyard for the champagne breakfast?

    Yes please tell us at least a day in advance and we can arrange for you to have a private table at the Vineyard for the champagne breakfast. 

  • What time does ballooning get back to Gold Coast?

    Return times vary for each location and individual tour - please let us know what your deadline is and we will see if we can guarantee to make it
    Gold Coast and Brisbane balloon tour return times are approximately 10.30am. Please refer to the itinerary pages for each tour for a better indication of return times. 

  • What can I see from my balloon ride on the Scenic Rim?

    The Scenic Rim region is a thriving rural paradise set in the foothills of the Great Dividing Range and surrounded by World Heritage-listed national parks. Your balloon ride will offer views of Mount. Mareron, Mount. Edwards and Mount. Barney, as well as the many farms and vineyards in the area. You can view animals such as kangaroos, kookaburras, horses and cows. 

  • What’s the difference between a 30 minute & 60 minute flight? Which is better?

    Unlike other operators, our flight times are MINIMUM flight times

    Look at the small print of other operators and you will see their flight times are stated as approximate and a one hour flight can be as little as 40 minutes.

    With Hot Air your flight will often go for longer than the flight time stated, and the flight time is a minimum.  
    On rare occasions the balloon may land early for safety and flight planning reasons    

    You will fly longer on a 60 minute flight, and dont worry you will see different scenery as the balloon flies to one direction only on a journey across the landscape
    The 60 minute flight is increasingly popular as the upgrade cost of just $49 takes in double the flight time

    However the majority of our customers chose the flight with the minimum flight time of 30 mins (often a little longer by the time we land) and LOVE it, insisting it just enough and all at a great price point. 

  • Can we go to the launch site? Can our friends/family meet us at launch site to watch?

    The quick answer is no you cant drive your own vehicle to watch us take off at our launch site, although of course the balloons are visible from many places in the district between about 6am and 7.30am this can vary by as much as 50km in either direction.

    As we are entering Private properties, with specific permissions,   we have a responsibility to know who is under our control and who is not,  also those people travelling with us officially are covered by our Insurance on behalf of the property as a requirement

    We take off at a different location everyday, depending on the wind direction and speed, so we never know in advance where that will be and the decision on a launch site location is only taken just before dawn. We are unable to say where this will be to guide you therefore.   

    It is possible to reserve a seat on our vehicle as a "spectator"  however and our staff will ensure you are in all the best places to take photos and be with your flying loved ones if that is your aim.  You'll travel in air conditioned comfort and breakfast at O'Reiillys vineyard is included.  We will need to reserve you a spot on our bus however so you must tell us in advance you wish to come along and spectate.  

    The cost for a spectator is $70 per person which includes return transfer, balloon chase and champagne breakfast.
     

    For self-drivers, the best and closet point to the launch site to drive to is Canungra Tourist Information Centre from Gold Coast and Brisbane.