Can you help make my marriage proposal special?
When booking please advise us that you are planning to propose and we will try to allocate your own sections of the basket, please however know that this is not guaranteed. We can arrange a private area at O'Reilly's Vineyard just for the two of you. Luxury packages are great as they include private return transfers, extended Hot Air Balloon ride and private breakfast at O'Reilly's Vineyard (ballooning is non-private)
Do you fly over the beach of the Gold Coast?
We fly over the gorgeous Gold Coast Hinterland, not over the beach. You will however have a great view of the Gold Coast while flying on a clear day.
Can I get dropped off at the Airport?
Unfortunately airport transfers are not available, We are not able to pick up or drop off to the Airport on the Gold Coast
What happens if the weather is bad?
Our flying area on the Gold Coast Hinterland is specially chosen to offer the most reliable hot air balloon departures available in the whole of South East Queensland, protected by the hills and valleys there we happily lose very few days to the weather and fly year around.
If we have to cancel due to weather conditions, you will be entitled to an easily arranged 100% refund. However of course we would love to have you back and fly successfully on another occasion so by all means get us to instead hold your booking for a few weeks or months while you re-schedule. Your driver would arrange this for you on the morning.
Why dont you fly on the Coast?
As we do not want too much wind to inflate or fly a hot air balloon, flat calm is great :), we do not recommend flying next to the ocean as the early morning winds make takeoffs and flight directions unreliable. In fact operators saying they fly close to the ocean often cannot fly there, they also cannot guarantee in advance where you will be flying, and often need to relocate inland at the last moment to the hinterland to fly.
Often times the storms that roll through Southern Queensland on an hot summers' afternoon are all gone by the cool of morning and its a beautiful day by then. So don't necessarily be concerned by afternoon and overnight storms.
Will you ring me?
We are weather experts - we watch it all the time, and use a combination of sophisticated techniques to predict conditions. So if the weather is predictably bad or stormy looking bad we will contact you at approximately 5pm the day before. Try to ensure we have a current mobile phone contact for you against your booking or by all means call us if you are concerned. The phones close at 8pm sharp. 07 5636 1508
More often however the weather cant be predicted with certainty we may leave the descion until the morning and pick you up as normal. This gives us the best chance of being able to fly you
How do I hold my booking with you and come out on another day?
If cancelled due to weather, we will suggest that we can rebook you on tomorrow, or another date, so to hold your booking as opendated to be rebooked in future just let your driver know that's your preference and there will be no limit on the number of times you can re-try or expiry to your ticket. The booking is held under your booking ID in our system (looks like 3*****) or your booking name.
How do I receive my refund?
If you choose to receive the refund, and if you hold a ticket from travel agent at home, or a third party website agent, then we will need to refund to them and they will refund to you, as they will still be holding your money.
If you paid to Hot Air direct on a credit card we would refund100% to that same card by default.
Can I extend my Gold Coast Hot Air Balloon Gift voucher?
Yes, to extend your gift voucher for an additional 3 months is $25- and you can do this by either calling our team or on the live chat on our website, available daily between 8am - 8pm AEST. You will need to contact us to extend the voucher before the voucher expires. Please make sure you have your ticket reference and credit card handy.
What else is there to do at O'Reillys vineyard besides Champagne breakfast?
The Canungra Valley Vineyards are owned and operated by the famous O'Reillys family, but is not located at the Resort in the Lamington National Park. Instead it is just outside the pretty hinterland town of Canungra.
The beautiful historic homestead provides a spectacular and upmarket setting for our breakfast and we arrive at about 8am and leave at about 9 to 9.15 am.
It possible after breakfast to sample the excellent range of wines that the Vineyard makes and purchase as gifts t take home also
There is a beautiful creek, gardens and the Vineyards and so exploring or taking a quiet walk is a highlight and in the Creek you can often spot Playtpus and there is a dedicated viewing platform built for this purpose - but stay quiet sshhhh :) as they are shy
Which areas of Gold Coast does Hot Air offer a door to door transfer?
We offer a pickup service as apart of your ticket. Gold Coast areas include The Spit, Main Beach, Broadbeach and Surfers paradise. We also offer a self drive option and you can meet our buses at Jupiters Casino, Nerang Fair shopping centre or Canungra Tourist Information Centre.
Where can I find photos from my balloon ride in the Gold Coast?
You can find the images from the day you flew at midday of the same day you flew on and the password is the number on your flight certificate. The Hot Air staff take a number of photos with different angles such as the morning, portraits, special remote control in flight photos and team pack up photos. We capture the best moments from the morning for you to treasure when you go back home. Once you have purchased the photos, we offer different sizes perfect to post on your social media.
Do you cater for Vegetarians?
Yes, we cater for vegetarians, please advise by leaving a note under comment section when you book via our website so we can arrange.
How much is the tour without breakfast?
It is less $30 per person the prices shown if you wish not to have breakfast. Please note that you will still go to O'Reilly's Vineyard on our coach and there will be approximately one hour of leisure time while the rest of the customers have breakfast. When you book online, please book ballooning flight only Link Here
Can my friends and family join me for breakfast?
Yes but you must book with us in advance. They will need to make their own way to O'Reilly's Vineyard to meet you after ballooning at approximately 8.15am. Please pay O'Reilly's Vineyard directly for breakfast on the day - $27 per adult, $17 per child.
Can I book a private table at the vineyard for the champagne breakfast?
Yes please tell us at least a day in advance and we can arrange for you to have a private table at the Vineyard for the champagne breakfast.
What time does ballooning get back to Gold Coast?
Return times vary for each location and individual tour - please let us know what your deadline is and we will see if we can guarantee to make it
Gold Coast and Brisbane balloon tour return times are approximately 10.30am. Please refer to the itinerary pages for each tour for a better indication of return times.
What can I see from my balloon ride on the Scenic Rim?
The Scenic Rim region is a thriving rural paradise set in the foothills of the Great Dividing Range and surrounded by World Heritage-listed national parks. Your balloon ride will offer views of Mount. Mareron, Mount. Edwards and Mount. Barney, as well as the many farms and vineyards in the area. You can view animals such as kangaroos, kookaburras, horses and cows.
What’s the difference between a 30 minute & 60 minute flight? Which is better?
Unlike other operators, our flight times are MINIMUM flight times
Look at the small print of other operators and you will see their flight times are stated as approximate and a one hour flight can be as little as 40 minutes.
With Hot Air your flight will often go for longer than the flight time stated, and the flight time is a minimum.
On rare occasions the balloon may land early for safety and flight planning reasons
You will fly longer on a 60 minute flight, and dont worry you will see different scenery as the balloon flies to one direction only on a journey across the landscape
The 60 minute flight is increasingly popular as the upgrade cost of just $49 takes in double the flight time
However the majority of our customers chose the flight with the minimum flight time of 30 mins (often a little longer by the time we land) and LOVE it, insisting it just enough and all at a great price point.
Can we go to the launch site? Can our friends/family meet us at launch site to watch?
The quick answer is no you cant drive your own vehicle to watch us take off at our launch site, although of course the balloons are visible from many places in the district between about 6am and 7.30am this can vary by as much as 50km in either direction.
As we are entering Private properties, with specific permissions, we have a responsibility to know who is under our control and who is not, also those people travelling with us officially are covered by our Insurance on behalf of the property as a requirement
We take off at a different location everyday, depending on the wind direction and speed, so we never know in advance where that will be and the decision on a launch site location is only taken just before dawn. We are unable to say where this will be to guide you therefore.
It is possible to reserve a seat on our vehicle as a "spectator" however and our staff will ensure you are in all the best places to take photos and be with your flying loved ones if that is your aim. You'll travel in air conditioned comfort and breakfast at O'Reiillys vineyard is included. We will need to reserve you a spot on our bus however so you must tell us in advance you wish to come along and spectate.
The cost for a spectator is $70 per person which includes return transfer, balloon chase and champagne breakfast.
For self-drivers, the best and closet point to the launch site to drive to is Canungra Tourist Information Centre from Gold Coast and Brisbane.
If you have always wanted to fly in a balloon...
We own the balloons, we fly the balloons.