I have booked for my daughters 21st birthday, do you do anything special?
We love celebrating birthdays and what better way to do it than a morning of Hot Air Ballooning. Yes, we are able to offer a complimentary birthday cake during breakfast at O'Reilly's Vineyard. You can book our special offer here or if you have a booking already please email us at [email protected] or call +61756361508 to add a birthday cake to your booking.
I have found a cheaper price for the balloon flight on Gold Coast, do you price match?
If you find a cheaper price for the same product on another site we are happy to offer a price match. We will require the link or screen shot of where you found the cheaper offer in order to match the price. Please note that we will not match products that are no longer available or sold out and will only off price matches based on prices listed for our own or similar products.
Where are transfers from to go hot air ballooning? we stay at a hotel in Broadbeach and want to do whale watching after.
Your transfers are included in the ticket for the ballooning portion of your day. We pick up from most hotels from broadbeach to Southport for the balloon flight. After your balloon flight and breakfast we can drop you off to Whales in Paradise for your whale watching boat cruise. When you arrive back from your whale watching cruise your return to your accommodation is by own arrangements.
Can I stand in front our hotel and wait for Hot Air Balloon pick up?
Please wait in the lobby/reception of your hotel. Your Hot Air Balloon Gold Coast driver will come in and collect you so you are not waiting outside in the early hours of the morning. Hot Air Ballooning is very weather dependent so it is important that you are ready to leave when your driver arrives or you will miss your flight. Please have your ticket or booking confirmation ready to show the driver. If you are concerned about your pick up on the day please call +61756361508
I only have an international number, will you be able to reach me for our hot air balloon ride?
We can call and sms international numbers but we do nee to know the international country code (number with + at the beginning). When you book your balloon ride from Gold Coast please make sure we know which country you are traveling from and all of your best contact details in case we need to reach you.
After our balloon flight when is the scheduled time to arrive at the hotel in Surfers Paradise?
Our balloon flights take place in the Hinterland area of the Gold Coast. Most transfers back to Surfers Paradise will be between 10.30am-11am. We also offer complimentary theme park drop offs if you wish to visit one after your morning of ballooning.
Will the balloon flight be only over the Gold Coast Hinterland or will it be over the coast too?
Ballooning takes place in the Gold Coast Hinterland. Depending on the visibility we can sometimes see through to the coast line of the Gold Coast and Brisbane. Mostly views will be mountains, valleys and Australian bushlands. your balloon transfers are included with your ticket. Pick up is available from hotels and serviced apartments around Surfers Paradise or in the Hinterland at Nerang or Canungra.
I can't confirm the reservation for Hot Air Balloon flight, what so I do?
To reconfirm your Gold Coast balloon flight you can visit our online confirmation www.hotair.com.au/reconfirm you will need your booking ID number ( 6 digit confirmation number) and the name on the reservation. Alternatively you can call 07 5636 1508 or email [email protected] and our team can help direct you.
What's the height of basket?The basket is 1.2 mts in height and has two foot holds in the side of the basket to use like a ladder to aid climbing into and out of the basket. Everyone that participates in a Hot Air balloon Gold Coast ride must be able to climb into the basket unaided and stand for the duration of the flight.
We will be staying in Coolangatta what is the closest meeting location to be transferred for hot air ballooning?
As Coolangatta is out of pick up zone, the closest meeting point is in Broadbeach at The Star Casino (1 Casino Drive). Alternatively you can meet us in the Gold Coast Hinterland at Canungra tourist information centre.
How much extra is it for a one hour balloon ride instead of the shorter balloon package?You can upgrade your Gold Coast balloon flight to our extended balloon flight with Champagne Breakfast! Double the flight time so you will see further afield and have a higher chance of seeing more wild life hopping by. You can book the Extended flight Here
how long is the flight time ?
We have two options for flight times from Surfers Paradise. Our daily departure includes a 30minute balloon flight, Or you can upgrade to our extended balloon flight which is double the flight time.
Can we be dropped off to Paradise Country Farm after ballooning?
Transfers after ballooning are available to all theme parks including Paradise Country farm. This drop off is only available for Hot Air balloon direct bookings.
I was having some concern that a 30 min surfers paradise flight would be too short, once you got elevation and then decent that leaves not much time just floating along?
Our daily departure flight is our most popular departure. It does come down to person preference and we encourage you to consider the extended 60 minute flight as you will often see further afield and have a better chance of seeing the native wildlife below.
The flight time is inclusive of the take off and landing. It does not take long to get high in the air in a balloon when they launch.
Do you pick from the Marriott Hotel surfers paradise before ballooning? Is it included in our ticket?
Return door to door transfers are included in our daily departure tickets. We pick up from most hotels and serviced apartments from Broadbeach to Southport.
We also have self drive meeting locations in the hinterland at either Nerang Fair Shopping Centre or Canungra Tourist information centre. Pick up times will be confirmed upon booking.
Do all the hot air balloon flights leave from Canungra?
Our daily Gold Coast balloon rides launch on the Hinterland. Our final meeting point is the Canungra information centre, from there we take you to the launch site, on to breakfast and then back to your meeting point.
I was just thinking about proposing to my girlfriend while in the hot air balloon i was just wondering if you do private ride or you have a minimum amount of people on the ride?
On our daily departure the number of passengers in the balloon basket can vary. It will most likely be yourselves and a few others onboard.
We do offer private balloon flights and transfers for you and your special someone. Prices are quoted on application with departure location, number of passengers and travel date. If you would like a quote with more details please email us at [email protected]
It seems like it is likely to rain in the morning tomorrow. Can I switch my booking to tue 10 November morning instead?
Hot Air ballooning can be very weather dependent and our experienced pilots will keep a very close eye on the conditions leading up to your flight.
If the weather conditions do not permit for us to depart from Broadbeach we will advise you by 5pm the evening before you travel. We will then offer you an alternative date to travel or a full refund.
If you wish to make any changes to your booking please advise us 48hrs or more prior to you departure to be able to make changes with no penalty.
I have bought a balloon and glow worm tour. I just want to confirm that you will be picking me up at from my hotel in Surfers Paradise for both tours on the same day?
Both transfers will be included in your ticket. Hot Air Balloon coach will pick you up in the morning for the balloon ride and champagne breakfast then drop you back to your hotel.
In the evening (between 6.00pm-6.30pm exact time advised upon booking) you will be picked up for your Glowworm tour. If you wish to book each activity for separate days then please advise upon booking.
Wanting to do something special for our 21st Wedding anniversary, do your balloons fly everyday?
Yes,we depart daily (excluding Christmas Day 25th December and New Years day 1st January).
For something a little bit extra for your special occasion you may like to consider our Luxury departure. This includes door to door private chauffeured transfers from your Gold Coast accommodation, 60 minute Hot Air Balloon flight, private breakfast at O'Reilly's Vineyard plus a digital photo package of your flight. More details can be found on this link
Do you have any requirement on minimum person booking the balloon ride?
There is no minimum requirement for ballooning from the Gold Coast. We depart daily all year round (excluding Christmas Day 25th December and New Years Day 1st January). We recommend you book at least a week ahead to avoid disappointment as we often sell out.
Can we self drive to the hot air balloon location instead of a bus pick up?
Balloon launch landing locations change daily on the Gold Coast pending on many factors, the launch and landing site is selected daily by the Pilot and these locations are generally from private property. As we do not land in the same location that we take off from, and it is private property, you are not able to meet us at the launch site.
If you do wish to self drive we have meeting locations at Nerang Fair Shopping centre and Canungra Information Centre to save any confusion in the mornings.
We are visiting the Gold Coast for Christmas. Can we fly on Christmas day?
Hot Air scheduled departure all year round except on Christmas day (25th December) and New years Day (1st January). To book we recommend reserving your place at least a week before as the holiday season is very popular and we sell out most days.
I can see you drop off to Theme parks but can you pick us up as well?
We are only able to drop to the theme parks. Pick up transfers are available from most hotels from Broadbeach to The Spit. Due to the size of the Gold Coast, if you are outside of our pick up zones we will ask you to meet us at one of our nearest pick up points.
Can my mum just come on the bus and come for breakfast but not do the Gold Coast hot air balloon ride?
Spectators are welcome to accompany you on the day. The cost is $70 with champagne breakfast. This also includes return transfers, the cross country balloon chase and pack up games. Excluding breakfast is also available. All spectators must travel with a flying passenger.
If my family dont want to buy a balloon ticket can they just meet us for breakfast at the homestead?
Yes, we welcome family and friends to meet us for breakfast after the balloon flight. Meeting at O'Reilly's Vineyard commences from 7.30am. As breakfast is included in your balloon ticket any additional people will need to pay directly for breakfast upon arrival (from $30 per adult and $15 per child)
Is there any offers cheaper than what you have on your website?
The offers we have listed in our website is our up to date best price available. If you can find a cheaper price please email us ([email protected]) a screen capture or URL link and we will try to match it. As ballooning is a specialised activity on the Gold Coast we have limited availability and we will sell out most days.
What is the cancellation and postponement policy from Gold Coast ?
Any changes to your reservation made outside of 48 hours prior to your travel date will not incur any fees. Inside this time, while we try to be as flexible as possible, there will be no refunds inside 48 hours. Please note that we depart in the early hours of the day and our cancellation policy is based on your pick up time. To amend your details please click on our live chat button on our website or phone us on 07 5636 1508, we are open 7 days a week from 8am to 8pm AEST.
Where do you fly on the Gold Coast?
We take off and land in the Gold Coast Hinterland which is approximately an hour drive from Surfers paradise. We fly inland from the coast as the weather conditions are much more reliable for us to schedule daily departures. We pick up from most hotels and serviced apartments between Broadbeach and the Spit or have meeting locations in the hinterland at Canungra or Nerang.
Am I able to change my pick up location on the Gold Coast for ballooning?
Yes, you can change your pick up and drop off location up until the evening prior to your departure. Hot Air offer door to door transfers from most hotels and serviced apartments from Broadbeach to Southport. Please click on our live chat button on our website or call our office on 07 5636 1508 to amend any details. Your updated details will be sent to your by email with the new pick up time
If you get the birthday cake option is the breakfast the same?
Yes, the breakfast after the Hot air ballooning Gold Coast will still be buffet style breakfast at O'Reilly's Vineyard. our crew will present you with a birthday cake while at breakfast which you can eat and enjoy at your own leisure.
How high do hot air balloons on the Gold Coast go?
The height the balloon flies depends on the air temperatures and wind patterns on the day. On average balloon flights departing in the Gold Coast Hinterland fly at approximately 3000 to 5000 ft. From this height you will be able to view a patchwork of mountains, valleys, Australian bushland and on some days see through to the coastline and skyscrapers in the distance. On the way down keep your eye out for local wildlife hopping by!
Do you operate hot air balloon flights for sunset or are they all early mornings on the Gold Coast?
All ballooning in Australia and the Gold Coast have early morning departures only. Ballooning requires cool air temperatures and stable wind patterns that are most reliable in the early hours of the morning within the first few hours of daylight. On the Gold Coast we are fortunate to have some of the best ballooning conditions in the world. We schedule departures daily all year round with a great take off rate. You will also agree that the early morning is a spectacular time to witness views from above.
Hot Air Balloons on the Gold Coast what makes them fly?
The pilot will release hot air that fills the balloon attached to a wicker basket causing it to float. Heat rises and when mixed with the cool air inside the balloon envelope this is what makes the balloon rise and drop. As the temperature in the balloon drops the balloon will come back down to land.
How much does it cost to go up in a hot air balloon on the Gold Cost?
Daily departures from the Gold Coast including return transfers from your hotel accommodation, 30 minutes balloon flight and champagne breakfast at O'Reilly's vineyard start from $280 per adult. For an additional $49 you can fly for double the time, upgrading to our extended 60 minute flight.
I am over 90kg can I still come ballooning with hot air?
Yes you can still fly in a hot air balloon if you are 90kg. For anyone over 100kg travelling please advise us when you book so we can note it. This will help us with our balloon allocations on the morning.
Will it just be me and my partner in the basket or will there be other people as well?
If you book for our daily Gold Coast hot air balloon departure there will be others in the basket with you. The exact number of people varies daily. We do offer exclusive balloon flights on request via email [email protected]
I want to purchase a hot air balloon flight on the Gold Coast. Can I pay my ticket off in smaller payments before we travel?
To confirm your Hot Air Balloon Gold Coast tickets we only require credit card information to secure your place. You can pay your booking off or you can choose to pay the full amount on the day of travel. If you wish to pre pay you can do so at the time of booking or you can visit www.hotair.com.au/creditcard at any time before you depart. All tickets are 100% refundable if you cancel outside of 48 hours before your travel date. All cancellations due to weather you can either select another day to travel or will be refunded 100%.
How long is a hot air balloon flight on the Gold Coast?
Ballooning on the Gold Coast is either 30 or 60 minutes in length. The flight times comes down to personal preference. The 30 minute flight time is our most popular. Our extended flights you will see more of the landscapes and will have a higher chance of seeing the local wildlife.
I am wanting to book a balloon flight from the Gold Coast, do I need to pay up front when I book or can I pay on the day?
For all Gold Coast Balloon tickets payment can be made on the day by cash or credit card. We require your credit card information to secure your tickets. If you are a group individual payments are accepted on the day for your convenience. If you cancel your reservation outside of 48 hours before you depart no charges will be made, or if you have paid we will refund your ticket in full 100%.
How far ahead of time should we book?
We recommend you book at least 7 days before the date you wish to travel. Please keep in mind weekends sell out and busy periods / seasons may sell out earlier. If you know the date you want to travel then you should book to secure your place.
Do you have any charges for paying with my credit card?
We do not charge any extra fees for your method of payment. You can secure your booking with a credit cards and then pay in the day with cash or card if you prefer.
How do we change our drop off Location After Ballooning?
If you wish to change any of the details of your booking please send us an email or click on our live chat button via our website. We will require your booking ID number to locate your booking to make any changes.
It will be my Birthday on the morning we travel, is there any bonuses?
We are here to help you celebrate your birthday and make it special. A birthday cake can be provided on the morning after breakfast. Please ensure that you mention our complimentary birthday cake offer when you book.
We are not staying in a hotel can we meet you at the launch site?
We fly from private properties in locations that vary daily, we also do not land in the same location that we take off from. If you wish to self drive we meet at either Nerang or Canungra.
Do we have option of Wine Tasting in tour code GC30? If so is there any additional cost?
Wine tasting is offered after your breakfast at O'Reilly's cellar door sales. There is no cost for tasting and you are welcome to purchase wines to take home as well.
If I book online and it cannot be done due to the weather will I get refunded?
In the unlikely event of weather cancellation we will offer you an alternative date to travel or a 100% refund. We will notify you if there are any changes to your booking, if you do not hear from us then we will be going ahead as planned.
Do we get dropped back to our hotel after breakfast?
Yes, return transfers are included. We can drop you back to your hotel or help you connect with a number of other tour operators after. If you are wanting to visit one of the Theme parks we can also off complimentary drop off right at the entrance.
Is the 60 minute flight two flights or just one?
The extended flight will be one continuous flight for approximately 60 minutes flight time.
Where are transfers from on the Gold Coast?
We pick up from most hotels and serviced apartments in Southport, Main Beach, Surfers Paradise and Broadbeach area. You can also meet us at Nerang Fair Shopping Centre or Canungra Tourist information Center, there are free carparks and easy to locate.
When is the scheduled time to arrive at the hotel?
Our drop off times back to your hotel will be approximately 10.30am-11am. Due to city traffic delays we would recommend scheduling all further tours and plans after 12 noon. We are also able to help connect you with other tours and offer drop off to the Theme Parks as well.
Will the balloon flight be only over the hinterland or will it be over the coast also??
Our daily departure flies over the Gold Coast Hinterland. Views include mountains, valleys and farmland. On some days we can see to the Gold Coast and Brisbane.
Where shall we meet you in Nerang?
Please meet us at the Nerang Fair Shopping Centre. If you park near the Coles, please meet us at the 7eleven service station. Once you have booked we will send you the pick up time along with a google map link to find the location.
Is it possible to be picked up from our home address?
Return transfers are available from most hotels and serviced apartments in Surfers Paradise down to The Star Casino in Broadbeach, we don't offer pick up from residential addresses. If you reside near one of these areas please let us advise you of the closest meeting spot.
How many people can go in a balloon and do you do a group price?
We offer group discounts for groups of 10 or more people, please contact our reservations for information.
The loadings in the basket varies daily, our largest baskets can hold up to 24 passengers.
Our travel circumstances have changed for the weekend. Am I able to cancel with no penalty fees?
We have a 48 hours cancellation policy. If you wish to cancel or reschedule please advise us more than 48 hours prior to your departure and we will happily transfer your travel date or provide a full refund.
I am wanting to book the 30 minute flight but can exclude champagne breakfast?
We have a flight only option that does not include the champagne breakfast HERE. If you select this option and you are being picked up from any location other than Canungra, you will still visit the vineyard before returning to your hotel.
What is the total duration of the tour?
Approximately six hours. We pick you up from your hotel around 4am (timings change with the sunrise, exact time will be given upon booking), take you to the launch site where we take photos then take flight, once we land we have pack up games then continue on to the vineyard by coach for a champagne breakfast before returning you back to your hotel between 10.30am-11am
I was just double checking if the hot air balloon ride on Saturday morning is still happening if its raining on the Gold Coast beaches?
Hot Air ballooning is a weather dependent activity. We work with the bureau of meteorology to ensure the safest and best conditions for our daily flights. We keep a close eye on the conditions
and will notify you if we need to cancel. While it is disappointing when we have to cancel however we want to ensure 100% safety for all of our passengers and our own staff too. We do however find that
often the conditions where we fly in the Gold Coast Hinterland are different to conditions on the coast. While it is raining on the coast often it will be sunny in the hinterland. If we cancel we will let you know
the afternoon before your scheduled flight, we will offer you an alternative date to travel or a 100% refund. Please note if you have booked with a third party agent refunds will be issued as per their terms and conditions
Can the Gold Coast balloons accommodate someone in a wheelchair?
Unfortunately the baskets that Hot Air uses do not accommodate wheelchair access. For safety and by aviation law all passengers must be able to climb into and out of the 1.2 meter high basket unassisted. For further details please visit our Terms and Conditions.
When should I book the Gold Coast ballooning ride?
We fly 7 days a week all year round excluding Christmas and New years Day. We recommend you book at least one week in advance to ensure you are able to travel on the date you want. Weekends are our most popular and in peak seasons we will sell out ahead of time, so book the date you want, you can pay cash on the day too if you wish.
What is the cost of a Gold Coast hot air balloon ticket for the non flyers and what is included?
Spectators are welcome to come along however must be travelling with others that are going ballooning. Spectator tickets are $70 which includes transfers, cross country balloon chase, pack up games and champagne breakfast at O'Reilly's Vineyard. This can be added to any existing booking, please let us know if you wish to book this option.
What other areas can you fly from for the Gold Coast ballooning tour?
Hot Air Balloon is very dependant on the weather conditions. Of a morning our Pilots will assess these conditions and they will pick the perfect launch site. Transfers from your Surfers Paradise hotel is available or self drive to Nerang or Canungra, from there we will take you to the balloon launch site for your morning flight.
Can you tell me how long the ballooning coach transfer will be from Boradbeach please?
Transfers to the balloon launch site will take approximately 60 - 80 mins. Sit back and relax in the early hours of the morning in air conditioned comfort with free wifi. Pick up times will be confirmed upon booking and drop back to your hotel will be approximately 10.30am-11am
Is the price quoted for a private or shared Gold Coast balloon flight?
Daily departure tickets will be in a shared basket with others. Our commercial balloon baskets can take a capacity of 24 passengers however the exact number depends on weather conditions, air temperatures and loadings on the morning. If you wish to have an exclusive balloon please ask our reservations team for a private charter quote either by email [email protected] or by phone (07) 5636 1508
We have already booked a hot air balloon ride, are there any gluten free options at the vineyard breakfast?
Yes, there are gluten free options available in the buffet at O'reilly's vineyard. Please let us know your dietary requirements upon booking to ensure our catering team meet your needs on the day.
Are there any Halal options for the Champagne breakfast after the hot air balloon ride?
Breakfast at O'Reilly's Vineyard caters to a wide range of dietary requirements and include Halal options. Please let us know when you book if you have specific meal requirements and we will note this to our catering team.
Just wondering about the price for a couple to Hot Air Balloon on the Gold Coast?Prices start at $280 per person including 30 minutes ballooning, transfers and champagne breakfast at O'Reilly's Vineyard. If you are wanting something a little more exclusive and special we offer a luxury ballooning departure which starts at $1200 per couple which includes private transfers in a luxury vehicle, 60 minutes balloon flight, complimentary photo package and champagne breakfast at O'reilly's vineyard. For all flight options please visit our website - https://www.hotair.com.au/gold
Do you operate the balloon tours on the 25th December, Christmas Day on the Gold Coast?
Ballooning is scheduled daily all year round with the exception of Christmas Day (25th December) and New Years Day (1st January). We recommend you book your balloon tickets at least one week ahead of when you want to fly as ballooning on the Gold Coast is a very popular activity for locals and visitors.
Am I able to change my Gold Coast pickup and dropoff location please?
You are able to change the pick up for Hot Air Ballooning up until the evening prior to your departure. Please email us at [email protected] or call (07) 5636 1508 to update your details. We pick up at most hotels and serviced apartments from Broadbeach to The Spit or have meeting locations at Nerang Fair Shopping Centre and Canungra Tourist Information Centre.
What is the drop off time after ballooning back to our Gold Coast hotel is I can check if it will fit with our other plans?
Following your balloon flight we will visit O'Reilly's Vineyard for breakfast. Transfers back to the Gold Coast will have you back to your hotel at approximately 10.30am. if you are planning to visit one of the theme parks please letr us know as we offer complimentary transfer for your convenience.
If the balloon trip is cancelled because of weather, will I get 100% payment back for my balloon ticket? Is there fees that may not be returned?
in the event that your ballooning departure being cancelled we will notify you the afternoon before your travel. Hot Air Balloon Gold Coast offer you a choice, choose either a different day to travel or 100% refund. We do not charge any booking fees and will refund your full purchase amount if you can not reschedule. We try to be as flexible and accommodating where possible to make it easy for you. Please see our terms and conditions for further information.
Can I change the Gold Coast Theme park drop off location after I purchase the balloon ride if I change my mind which theme park I want to go to?
You can change your drop off location on your booking up until 6pm the day prior to your flight, you can do this by contacting our reservations team either on our website chat or by phoning, who will assist you where possible for any changes. If you wish to change the date of your departure we will try to accomodate where possible at short notice however we do have a 48 hour cancellation policy.
How old do you need to be to hot air balloon on the Gold Coast?
We've flown customers from age 3 to 93. The minimun age for hot air ballooning required by Australian regulations is three years old. All children under the age of 17 years old must be accompanied by an adult at all times. You may be asked to produce proof of age for your child so please bring ID along for your flight.
The basket is 1.2 meters in height and all travellers must be able to get into and out of the basket unassisted. Small children will be placed in the basket so it is safe for them to see without being on the outter edge. Hot Air Ballooning is very popular activity for both locals and visitors to the Gold Coast.
I wanto to book for Saturday tor two adults balloon ride only, no breakfast just the ride, how much will this be?
We have departures available for the balloon ride only with no breakfast - click here. Do be aware unless you are meeting us at Canungra, you will still come to the breakfast location and have free time to explore the Vineyard before heading back to the coast.
I have a booking and the pick up location is "to be advised GC", how do I put in the pick up location?
You can change your pick up point at any stage up until 6pm the day prior to your departure. You can go to our website at www.hotair.com.au and click on the chat icon and chat to one of our friendly staff who will be able to make the change for you, please have your 6 digit booking id ready or you can call our office between 8am and 8pm daily on 07 5636 1508
I have a booking with Hot Air Balloon Gold Coast, can you confirm it?
Yes, you can confirm your booking 3 ways, online at www.hotair.com.au/reconfirm you just need to know your 6 digit booking ID number and the name the booking was made under or you can confirm on our website chat link or call our office between 8am and 8pm daily on 07 5636 1508.
how long beforehand should I book if I want to fly from Gold Coast?
We recommend booking at least a week in advance but between November to March, that is our busiest times and we suggest booking earlier than that.
Keep in mind special dates, like mother's and father's day and public holidays always sell out, so book in advance to secure your place.
Can you help make my marriage proposal special?
When booking please advise us that you are planning to propose and we will try to allocate your own sections of the basket, please however know that this is not guaranteed. We can arrange a private area at O'Reilly's Vineyard just for the two of you. Luxury packages are great as they include private return transfers, extended Hot Air Balloon ride and private breakfast at O'Reilly's Vineyard (ballooning is non-private)
Do you fly over the beach of the Gold Coast?
We fly over the gorgeous Gold Coast Hinterland, not over the beach. You will however have a great view of the Gold Coast while flying on a clear day.
Can I get dropped off at the Airport?
Unfortunately airport transfers are not available, We are not able to pick up or drop off to the Airport on the Gold Coast
What happens if the weather is bad?
Our flying area on the Gold Coast Hinterland is specially chosen to offer the most reliable hot air balloon departures available in the whole of South East Queensland, protected by the hills and valleys there we happily lose very few days to the weather and fly year around.
If we have to cancel due to weather conditions, you will be entitled to an easily arranged 100% refund. However of course we would love to have you back and fly successfully on another occasion so by all means get us to instead hold your booking for a few weeks or months while you re-schedule. Your driver would arrange this for you on the morning.
Why dont you fly on the Coast?
As we do not want too much wind to inflate or fly a hot air balloon, flat calm is great :), we do not recommend flying next to the ocean as the early morning winds make takeoffs and flight directions unreliable. In fact operators saying they fly close to the ocean often cannot fly there, they also cannot guarantee in advance where you will be flying, and often need to relocate inland at the last moment to the hinterland to fly.
Often times the storms that roll through Southern Queensland on an hot summers' afternoon are all gone by the cool of morning and its a beautiful day by then. So don't necessarily be concerned by afternoon and overnight storms.
Will you ring me?
We are weather experts - we watch it all the time, and use a combination of sophisticated techniques to predict conditions. So if the weather is predictably bad or stormy looking bad we will contact you at approximately 5pm the day before. Try to ensure we have a current mobile phone contact for you against your booking or by all means call us if you are concerned. The phones close at 8pm sharp. 07 5636 1508
More often however the weather cant be predicted with certainty we may leave the descion until the morning and pick you up as normal. This gives us the best chance of being able to fly you
How do I hold my booking with you and come out on another day?
If cancelled due to weather, we will suggest that we can rebook you on tomorrow, or another date, so to hold your booking as opendated to be rebooked in future just let your driver know that's your preference and there will be no limit on the number of times you can re-try or expiry to your ticket. The booking is held under your booking ID in our system (looks like 3*****) or your booking name.
How do I receive my refund?
If you choose to receive the refund, and if you hold a ticket from travel agent at home, or a third party website agent, then we will need to refund to them and they will refund to you, as they will still be holding your money.
If you paid to Hot Air direct on a credit card we would refund100% to that same card by default.
Can I extend my Gold Coast Hot Air Balloon Gift voucher?
Yes, to extend your gift voucher for an additional 3 months is $25- and you can do this by either calling our team or on the live chat on our website, available daily between 8am - 8pm AEST. You will need to contact us to extend the voucher before the voucher expires. Please make sure you have your ticket reference and credit card handy.
What else is there to do at O'Reillys vineyard besides Champagne breakfast?
The Canungra Valley Vineyards are owned and operated by the famous O'Reillys family, but is not located at the Resort in the Lamington National Park. Instead it is just outside the pretty hinterland town of Canungra.
The beautiful historic homestead provides a spectacular and upmarket setting for our breakfast and we arrive at about 8am and leave at about 9 to 9.15 am.
It possible after breakfast to sample the excellent range of wines that the Vineyard makes and purchase as gifts t take home also
There is a beautiful creek, gardens and the Vineyards and so exploring or taking a quiet walk is a highlight and in the Creek you can often spot Playtpus and there is a dedicated viewing platform built for this purpose - but stay quiet sshhhh :) as they are shy
Which areas of Gold Coast does Hot Air offer a door to door transfer?
We offer a pickup service as apart of your ticket. Gold Coast areas include The Spit, Main Beach, Broadbeach and Surfers paradise. We also offer a self drive option and you can meet our buses at Jupiters Casino, Nerang Fair shopping centre or Canungra Tourist Information Centre.
Where can I find photos from my balloon ride in the Gold Coast?
You can find the images from the day you flew at midday of the same day you flew on and the password is the number on your flight certificate. The Hot Air staff take a number of photos with different angles such as the morning, portraits, special remote control in flight photos and team pack up photos. We capture the best moments from the morning for you to treasure when you go back home. Once you have purchased the photos, we offer different sizes perfect to post on your social media.
Do you cater for Vegetarians?
Yes, we cater for vegetarians, please advise by leaving a note under comment section when you book via our website so we can arrange.
How much is the tour without breakfast?
It is less $30 per person the prices shown if you wish not to have breakfast. Please note that you will still go to O'Reilly's Vineyard on our coach and there will be approximately one hour of leisure time while the rest of the customers have breakfast. When you book online, please book ballooning flight only Link Here
Can my friends and family join me for breakfast?
Yes but you must book with us in advance. They will need to make their own way to O'Reilly's Vineyard to meet you after ballooning at approximately 8.15am. Please pay O'Reilly's Vineyard directly for breakfast on the day - $27 per adult, $17 per child.
Can I book a private table at the vineyard for the champagne breakfast?
Yes please tell us at least a day in advance and we can arrange for you to have a private table at the Vineyard for the champagne breakfast.
What time does ballooning get back to Gold Coast?
Return times vary for each location and individual tour - please let us know what your deadline is and we will see if we can guarantee to make it
Gold Coast and Brisbane balloon tour return times are approximately 10.30am. Please refer to the itinerary pages for each tour for a better indication of return times.
What can I see from my balloon ride on the Scenic Rim?
The Scenic Rim region is a thriving rural paradise set in the foothills of the Great Dividing Range and surrounded by World Heritage-listed national parks. Your balloon ride will offer views of Mount. Mareron, Mount. Edwards and Mount. Barney, as well as the many farms and vineyards in the area. You can view animals such as kangaroos, kookaburras, horses and cows.
What’s the difference between a 30 minute & 60 minute flight? Which is better?
Unlike other operators, our flight times are MINIMUM flight times
Look at the small print of other operators and you will see their flight times are stated as approximate and a one hour flight can be as little as 40 minutes.
With Hot Air your flight will often go for longer than the flight time stated, and the flight time is a minimum.
On rare occasions the balloon may land early for safety and flight planning reasons
You will fly longer on a 60 minute flight, and dont worry you will see different scenery as the balloon flies to one direction only on a journey across the landscape
The 60 minute flight is increasingly popular as the upgrade cost of just $49 takes in double the flight time
However the majority of our customers chose the flight with the minimum flight time of 30 mins (often a little longer by the time we land) and LOVE it, insisting it just enough and all at a great price point.
Can we go to the launch site? Can our friends/family meet us at launch site to watch?
The quick answer is no you cant drive your own vehicle to watch us take off at our launch site, although of course the balloons are visible from many places in the district between about 6am and 7.30am this can vary by as much as 50km in either direction.
As we are entering Private properties, with specific permissions, we have a responsibility to know who is under our control and who is not, also those people travelling with us officially are covered by our Insurance on behalf of the property as a requirement
We take off at a different location everyday, depending on the wind direction and speed, so we never know in advance where that will be and the decision on a launch site location is only taken just before dawn. We are unable to say where this will be to guide you therefore.
It is possible to reserve a seat on our vehicle as a "spectator" however and our staff will ensure you are in all the best places to take photos and be with your flying loved ones if that is your aim. You'll travel in air conditioned comfort and breakfast at O'Reiillys vineyard is included. We will need to reserve you a spot on our bus however so you must tell us in advance you wish to come along and spectate.
The cost for a spectator is $70 per person which includes return transfer, balloon chase and champagne breakfast.
For self-drivers, the best and closet point to the launch site to drive to is Canungra Tourist Information Centre from Gold Coast and Brisbane.
If you have always wanted to fly in a balloon...
We own the balloons, we fly the balloons.