• We are going to self drive and want to know the meeting time?

    Ww meet at the Mareeba Heritage Centre. The meeting times vary in summer and winter, During summer the meeting time will be approx 4.30am and during winter approx 5.30am, exact timing is advised upon booking. 

  • I am wanting to purchase a hot air balloon gift certificate for port douglas, I would like it to be an hour long flight, is this possible?

    Yes we offer this as a gift voucher that can be found at www.hotair.com.au/gift-vouchers  All our gift vouchers are open dated for twelve months from the date of purchase. 

  • Can you see the Great Barrier Reef from your hot air Balloons?

    Can you see the Great Barrier Reef from your hot air Balloons?
    Due to flying restrictions and safety we are not able to fly over the Great Barrier Reef. Ballooning takes place in the Port Douglas Highlands of the Atherton Tablelands. 
    The conditions in the tablelands are some of the most suitable for ballooning and we are able to take off most days all year round. Transfers are available from most hotels and apartments in Port Douglas
    or we have self drive options that meet in Mareeba (approximately a 60 minute drive).
  • Do I just enter my credit card details and they will charge me on the day for our Atherton Tablelands balloon flight?

    If you choose to pay for your balloon ticket on the day we will still require your credit cards details to confirm your booking. On the morning you can pay directly to our driver with cash, credit card, Alipay or Paypal. 

    To opt to pay on the day, when making your booking once you get to the payment section, input your credit card details and tick the "Pay on Board" button below. 

  • We are visiting Port Douglas, how much does a balloon ticket cost?​ ​

    Including transfers from your Port Douglas accommodation and 30 minute balloon flight starts at $270 per person. ​We also have a self drive option that meets us in Mareeba (approximately 1hr away) that starts at $220 per person. For more details and to book visit  our website- https://www.hotair.com.au/port-douglas

     

  • We are visiting Port Douglas over Christmas, do you operate the balloons Christmas Day?

    Port Douglas balloon flights do not operate Christmas Day (25th December) and New Years day (1st January). Outside of these two days balloon flights are scheduled daily from Port Douglas. We recommend booking your flights around one week before you want to travel to avoid missing out.

  • We are staying in Port Douglas. Am I able to change my pick location and drop off locations please?

    Updates to your balloon flight pick up can be made up until the day before you travel. To change your pick up please email [email protected] or phone (07) 4015 2622 our reservations team for your new pick up time. Alternatively if you have your own transport ask them about the self drive options meeting in Mareeba.​

  • What shall I wear when snorkelling after our Port Douglas balloon ride?

    After ballooning on the Atherton Tablelands you will be transferred to Port Douglas where you will meet Quicksilver cruises who will take you to the Agincourt Ribbon Reef for the day. You will need your bathers, hat, towel and sunscreen. Snorkelling equipment including mask, snorkel, flippers, life jackets and stinger suits are all included in the package for you to use at the pontoon. Extra flotation devices including foam noodles are also available for your convenience. Lunch on the pontoon is also provided and light refreshments and a bar are available on board the vessel. Be dazzled by the amazing underwater world of the Great Barrier Reef. 

  • For Hot Air Ballooning in Port Douglas, what is the child minimun age for a ride?

    Children under the age of three years can not fly in a hot air balloon. All participants must be able to climb into and out of the basket unassisted and stand for the duration of the flight. Our baskets are 1.2 meters in height and have two foot holds in the side to assist with climbing into and out of the basket. Children under 17 years of age must be accompanied by and adult and proof of age is required for all children between 3 and 5 years old. Ballooning is a very popular activity all year round for families visiting Port Douglas. 

  • What should I bring for my balloon ride in Port Douglas?

    Dress casual with sensible sturdy shoes. We suggest you bring sunglasses, hat / cap and dress in layered clothing. During the morning as the sun comes up, the day will become warmer. Remember there is so much to see from a different perspective, you will want to capture it all, your camera is welcomed aboard. Don't forget your cash or credit card for that extra special souvenir of your fantastic hot air balloon experience. 

  • How long beforehand should I book if I want to fly from Port Douglas?

    We recommend booking at least a week in advance but between November to March, that is our busiest times and we suggest booking earlier than that.

    Keep in mind special dates and public holidays always sell out, so book in advance to secure your place. 

  • Do you fly over Port Douglas?

     Hot Air choses their take off locations for their excellent conditions throughout the year, as well as their spectacular scenery Hot Air doesn't fly in Port Douglas but we have return transfers available from Port Douglas. Hot Air flies on the Atherton Hinterland as Mareeba is a perfect place for hot air ballooning, just over one hour drive from Port Douglas. Hot Air Balloons are weather dependent, however Hot Air’s locations, a drive west of the Australian east coast in the Atherton Tablelands which is one of the most reliable in the world for ballooning

  • What’s the difference between a 30 minute & 60 minute flight? Which is better?

    You will experience 2x 30 minute flights.  We call it 'hops' because you will take off and fly for 30 minutes then land, then again take off for another 30 minutes. There is higher chance of spotting wallabies (kangaroos) and you will see different scenery on 2 flights.

       
    • What can I see from the Balloon when we fly over Atherton tablelands?

      You will mostly be flying over Mareeba, in the local Aboriginal language, Mareeba means meeting of the waters - referring to the point at which the Barron River is joined by Granite Creek. Mareeba is a small country town that has many types of farms such as mangoes, lychees, bananas and sugar. You can see the mountain range which is flooded in sunlight early in the morning. The Atherton tablelands have a large ecosystem and from the balloon basket you could see Kanagroos, cows, horses, cockatoos and small winding rivers.