Don't just take our word for it!

We're proud of the thousands of top reviews we've received online, and we encourage you to visit external reviews sources to see what our customers have said about their hot air ballooning experience. 

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TripAdvisor Reviews

With over 600 reviews on TripAdvisor (and more every day!), it's a joy to read the feedback from our customers after their morning with us. Highlights that are a common theme on TripAdvisor are the wonderful breakfast location, the professionalism of our staff, and the stunning views. Read for yourself!

Check us out on TripAdvisor


You are flying with a friendly, informative, and professional team

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  • Hot Air's staff are among the industry's most experienced, highly trained and have an eye for safety thus making sure you are in safe hands with Australia's leading balloon operator.   
  • Our pilots make time to have conversations with our guests during your flight and after landing to share their passion and pass on insights about the freedom of flight, have any questions about ballooning they are only too happy to answer.
  • The only company in Australia to offer our customers a text message with a link on the morning of travel, so you can track exactly who is picking you up, in what type of vehicle and how far away they are for complete peace of mind. 
  • Flight Certificates signed by your pilot to commemorate your exhilarating experience with Hot Air.
All-inclusive, total hot air balloon experience

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  • All our packages are fully inclusive of levies and upgrades so the price you pay is all you will pay.
  • No Hidden costs or addons.
  • Digital downloadable inflight photos are included, no need to pay extra.
  • Self Drive options available so you can explore the region at your own pace.
  • Flight times up to 1 hour in the air, no need to pay an upgrade fee for a longer flight.
  • French champagne is included in your Cairns experience upon landing.
  • 5 star vineyard breakfast and sparkling white wine at O'Reilly's Vineyard
  • Free wine tasting of O'Reilly's range of wines (Gold Coast only)
  • Don't pay more for Brekkie no need to upgrade your basic ticket, we have included breakfast in our Gold Coast product.
  • Return transfers are included to most major Gold Coast hotels, providing you with that door to door service.
Great Customer Service and 24 hour booking self-management

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Want to speak with one of our staff? Our Reservations Team can be contacted by phone or live chat online every day.

Mon - Fri 9am to 5pm

Weekends 9am - 2pm.

You're also able to self-manage your own booking 24/7 via

  • Flexible cancellation policy
  • Need to make a change to your booking prior to travel, no worries we don't charge you for this service.
  • If your tour is cancelled due to weather, you can either reschedule, hold for future travel or receive 100% full refund no questions asked.
  • Don't take our word for it, see what other customers have said, Hundreds and hundreds of 5 star reviews, at Hot Air we always strive to give the best experience from the time of booking right through to your flight, go online to TripAdvisor or Google reviews and see what our very happy customers have to say.