Should I stand out the front of my hotel to wait for the bus?
Please wait for your driver in the Hotel lobby. Our driver will arrive in our Hot Air Balloon bus and will be wearing a green shirt. please have your booking confirmation details ready to show them upon arrival
We missed our flight this morning because we slept in, what shall I do?
In accordance to our fail to load policy, 100% no show fee will apply to your booking. If you wish to re-book for another day a $50- per person re-booking fee will apply. Please contact our reservations staff by email, chat link on our website or by calling our office if you would like to reschedule.
Is the Balloon rides shared with other people?
on our daily departures the numbers in basket varies each day pending on conditions and loadings. We do offer exclusive flights if you wish to do a private charter instead.
What weather conditions will affect our flight?
Hot Air Balloon will notify you if there are inclement weather conditions. Please ensure you advise your contact details and have your phone turned on the evening before your flight. Hot Air work on a no news is good news policy, so if you hear nothing we will be going ahead!
I'm looking for a balloon ride over the Scenic Rim and will be staying at Tamborine Mountain, where do you fly?
Balloons in the Scenic Rim will launch around the Beaudesert area daily all year round. Meeting locations are at Canungra Information Centre. Pick up times will vary in the Summer and Winter months but all ballooning takes place early morning. As the take off and landing locations change daily transfers to and from the balloon will be arranged by Hot Air Balloon to make it easy for you on the day.
If we cancel our balloon flight do we get a full refund?
Tickets purchased from Hot Air Balloon for ballooning have a 48 hour cancellation policy. Should you need to cancel your booking, please provide more than 48 hours before your departure and we will refund 100% for any payment made. If you cancel within 48 hours we can assist when possible to reschedule your flight however 100% cancellation fees will apply.
Doe you have any deals for February?
As this is our peak time we do not have any specials on offer for groups under 6 passengers.
What do you have for Valentine's Day?
We offer gift vouchers which are valid for travel for 12 months from the date of purchase. Valentine's Day is a very popular day to travel so be sure to book in advance to secure your place.
I want to celebrate a special occasion Hot Air Ballooning, how can i make it extra special?
Going Hot Air Ballooning is a great way to commemorate birthdays, anniversaries, Valentine's Day or graduations. Hot Air aspires to do their best to make you morning special and can provide a birthday cake at breakfast free of charge.
To make your flight more memorable you can purchase the photos from the morning and purchase and download by midday of the same day and share your magical experience with your friends and family on social media.
Can we take a later time? How many times do you go?
We depart once daily, so the pick up time / meeting time that is advised upon booking is the only departure time available for the selected day.
All ballooning activities in Australia are early morning as this is when the flying conditions are the most suitable for flying in a Hot Air Balloon.
Are there any child care facilities at the Hot Air Balloon?
No sorry we do not provide and child minding services. If your child is over 3yrs of age they can participate in a balloon ride too. All children need to be accompanied and supervised by and adult at all times.
Do I need to print my ticket?
No you don't need to print your ticket. You can use an e-ticket instead, just show your driver your booking confirmation or ticket straight from your mobile device.
We understand that while traveling not everyone has access to print and also as an environmentally friendly company we encourage our passengers to use their e-ticket instead.
How do i confirm my booking?
You can confirm your booking online at www.hotair.com.au/reconfirm You will need your ticket reference or Booking ID and the name the booking was made under or you can confirm via our online chat which is available daily at hotair.com.au between 8am and 8pm AEST
Can you tell me how much will it cost for a Private Hot Air Balloon flight?
To be able to quote you for a Private Charter we will require some important information first, so we can provide you with the correct information that is most suited to your requirments.
Please advise how many people will travel, the selected travel date (or approximate) and the suburb you are departing from as well as your email address. We can then email you a detailed quote.
Do you have any weight restrictions?
We do not have any weight restrictions, we do ask however that everyone that is 100kg or more advises upon booking for our flight allocations.
It is a legal requirement that everyone that participates in a Hot Air Balloon ride is able to climb into and out of the basket unaided and stand for the duration of the flight. The basket is 1.2 meters in height and has two footholds on the side to use like a step ladder.
I want to see our photos from the day we flew?
You can find the images from the day your flew 24hrs later at www.hotair.info Please select the location you travelled along with the year, month then day you travelled. You will then be prompted to enter your photo password. Passwords are located on the back of your flight certificate. The Hot Air staff take a number of photos with different angles such as the morning portraits, special remote control in flight photos and team pack up photos. We capture the best moments from the morning for you to treasure when you go back home.
If you are unable to locate your password please contact our friendly team either online, by email or phone between 8am and 8pm daily for assistance.
Will I be in the same basket as the other people in my group?
We will ensure that you and your group are together in the basket, we have many different sized baskets to accommodate to all sized groups. If you book separately then please ensure you advise us that you are travelling together so we can ensure that we put you in the same basket.
We also have private charters available upon application, if you wish to make your experience a little more private. Alternatively you are doing Ballooning with a breakfast option you can have friends and family join you for breakfast after ballooning.
Can I change my booking date?
All our bookings are flexible so date can be changed by contacting our office, subject to availability. Please note that there is a 48-hour cancellation policy, a fee may incur if you wish to change date of travel within 48 hours from the original travel date.
When is the best time of year to go ballooning?
All Year Around !
Luckily flying in Queensland our weather conditions are mostly good year around, so we have no closed season.
Its hard for us to choose the weather several days ahead and so by all means give us a call maybe 2 days before to discuss your weather options, but most of the time we will need to pick you up and go to the launch site to decide if its possible to fly.
Don't worry, we wont fly if there is any chance of unsuitable conditions, but we do want to give you the best chance of flying on the day you have chosen.
What type of payment does Hot Air accept?
You can pay for your tour by Gift voucher, credit card or cash online or over the phone. You can pay in advance when you make the booking or pay on the day of your flight but you must give your credit card details when you book as a guarantee and if you don't show up for the tour we can will charge a no show fee. We don't accept diners card or JCB and we do accept AMEX (American Express), Visa, Mastercard, AliPay and Wechat Pay and there is no surcharge fee.
Can we meet you at the launch site? Can our family come watch?
As we are entering Private properties, with specific permissions, we have a responsibility to know who is under our control and who is not, also those people travelling with us officially are covered by our Insurance on behalf of the property as a requirement.
We take off at a different location everyday, depending on the wind direction and speed, so we never know in advance where that will be and the decision on a launch site location is only taken just before dawn. We are unable to say where this will be to guide you therefore.
It is possible to reserve a seat on our vehicle as a "spectator" however and our staff will ensure you are in all the best places to take photos and be with your flying loved ones if that is your aim. You'll travel in air conditioned comfort and breakfast at O'Reiillys vineyard is included. We will need to reserve you a spot on our bus however so you must tell us in advance you wish to come along and spectate.
The cost for a spectator is $70 per person which includes return transfer, balloon chase and champagne breakfast ($60 in Cairns/Port Douglas as no breakfast is included in tours).
For self-drivers, the best and closet point to the launch site to drive to is Canungra Tourist Information Centre from Gold Coast and Brisbane.
For balloon rides on the Atherton Tablelands, please meet us at Mareeba Heritage Centre for those travelling from Cairns and Port Douglas.
Do you fly on weekends and public holidays?
We have flights every morning except Christmas Day and New Year's Day. Weekends are generally busier than weekdays particularly in Gold Coast and Brisbane so it is recommended to book at least 2 weeks in advance if possible. There is no surcharge on weekends or on public holidays, our flights are always the same prices.
Should pregnant ladies go Hot Air Ballooning?
Our medical advice from Drs and other medical practitioners is that pregnant ladies should not fly at any stage of their pregnancy as there can be unexpected bumps and risks.
For this reason and your safety Hot Air will not carry any pregnant ladies and we recommend you wait until after you have had your child to fly.
By all means accompany your family as a spectator passenger and you'll still have a lot of fun.
What is the minimum age a child can fly in the balloon?
The minimum age for a child to fly in a Hot Air Balloon is 3 years. There is no minimum height or weight required. Children who have not yet reached their 3rd birthday (0-2 years) may accompany as a spectator under supervision the of an adult spectator but are not permitted to fly.
Child prices apply for children aged 3-14 years inclusive.
What do you hear whilst flying?
You travel with the wind in a hot air balloon - and so when the burner is off, it is completely quiet. It’s easy to hear sounds drifting up from below you, dogs barking, birds singing etc.
When the burner is on it can be a little noisy, Hot Air are fitting the latest and quietest burners available in Australia to their fleet progressively to ensure that you have the very best experience. Our entire Gold Coast fleet is fitted as of July 2013, and Cairns will be fitted out by July 2014.
Is it cold in the balloon?
You will feel the heat from burner while you are up in the air so you won't feel too cold. You do need warm clothing especially if you book to fly between April and October as it can get very cold at the launch site.
What happens if I need to cancel?
You will receive 100% refund as per our Terms & Conditions under clause 4: Click here. Cancellation must be made with at least 72 hours notice to receive a full refund.
How can I contact you on the morning of my balloon ride?
Our team will be able to take calls from 330am through to 5am if you need to alert us to any problems regarding meeting you for your hot air balloon transfer. If you wish to contact our office, we are open between 8am and 8pm, 7 days a week.
What about Vertigo - I hate heights?
A Hot Air Balloon flight is very gentle and stable and because you start from the ground and gently lift up, rather than looking off the edge of a building - there is quiet a different sensation.
We recommend you try it – so many of our passengers attest to how surprised at how comfortable and safe they felt flying with Hot Air.
What do I bring on a morning, hot air ballooning?
Dress as for a casual walk in the bush, sensible sturdy shoes are recommended. We suggest you bring sunglasses, a hat/cap and dress in layered clothing. During the morning as the sun comes up, the day will become warmer.
Remember there is so much to see from an entirely new perspective, you will want to record it all to relive later, your own camera or video camera are welcomed on board. Don’t forget your cash or credit card (M, V) for that extra special souvenir of your fantastic hot air balloon experience.
Of course if you choose to add on another Cairns Tour or Gold Coast Tour such as a Gold Coast Theme Park or a Great Barrier Reef tour after ballooning, please bring your swimming outfit, a change of clothes, sunscreen and towel
Are the balloon flights at sunrise? Will I see the Sunrise?
Hot Air Balloon flights in Australia are at dawn because this is the time of day that provides the optimum weather conditions for launching balloons.
Depending on many operational factors, which vary each day, passengers may be on the ground during inflation or in the balloon when the sun is actually coming over the horizon or rising.
Viewing of "Sunrise" is not guaranteed therefore, as different people have a different perception of what this is likely to be, although either way, the Australian sky during the first hour of light is always amazing and you will see an amazing dawn.
If you have always wanted to fly in a balloon...
We own the balloons, we fly the balloons.