About Hot Air & Our Team
Hot Air - The Best Crew on the Best Balloons
Queensland is the most popular location offering hot air balloon rides in Australia with HOT AIR taking off daily from Cairns and the Gold Coast. Visitors from all over Australia and from over 27 countries come hot air ballooning with us on the Gold Coast, Surfers Paradise, Cairns, Palm Cove, Brisbane and Port Douglas.
Only the Best will do
Choose to go on Hot Air Ballooning with Hot Air & you'll fly as part of the biggest fleet of hot air balloons in Australia. Operating over 12 years, Hot Air is Australia's largest operator of balloon rides, with an impeccable safety record. We fly innovative state-of-the-art hot air balloons combined with world's best practice in balloon operations, safety systems and equipment.
As Australia's premier hot air balloon operator, HOT AIR has an experienced & expert team made up of our Chief Pilot, our Senior Pilots, Flight Support Crew, Coach Drivers, Marketing, Management, Reservations and Accounts teams.
Australia's Most Popular Balloon Ride
It's a big claim but its true - more people fly with us than with any other balloon operator in Australia and not just sometimes, it's every year from 2005 to now. Combining Queensland year round environment with a very low cancellation rate due to the stable wind and weather, we are able to fly most days of the year, not just seasonally. This leads to some of the best pricing available to customers.
More Choice of flights on more days of the year
Hot Air are one of the few operators in Australia offering daily BOTH a 30 minute and a 60 minute flight option, you choose, on the day YOU want to go not based on our loadings, because we fly more people every year than any other operator we can offer you more reliable options to choose from. Look at the fine print of the other rides around the country you may be considering and you will see that their options are not always available, particularly on weekends they will only offer you a more expensive one hour option.
Hot Air also offers a luxury option with chauffeured private transfers, 5 star breakfasts at Sea Temple Resort in Palm Cove or O'Reilly's Canungra Vineyards in the Gold Coast Hinterland - special treats for special times. Private charters are also available using our extensive fleet of balloons
Our Customer Service Experience
You'll find a reliable, responsive, knowledgeable and caring approach from all of our team here at Hot Air Balloon.
Our online experience offers you the comfort of dealing directly with the operator that will be flying you not a third party reseller, our terms and conditions on rebooking and refunds for your gift vouchers are more flexible than anywhere else online. Our website allows 24x7 for live customisation and immediate email of a PDF to you so you are ready to give your voucher immediately, followed up if needed with a printed copy express posted to your door.
Our phone service answers reliably 7 days a week and every day of the year from 8am till 8pm and also during your early morning pickup for your balloon ride.
Standards and Safety
Hot Air employ Australia's largest team of full time hot air balloon pilots - all our Hot Air Balloon flight crew are a qualified and professional team, working hard to provide a quality, safe, memorable experience for each and every passenger. We are continually looking to improve our service and standards and complete training and development programs on an ongoing basis with a companywide safety culture reflecting best practice.
These standards for hot air ballooning uphold & reflect the full Ballooning safety standards in Australia, highly regarded internationally & monitored by the Civil Aviation & Safety Authority CASA. This includes a strict regime of fatigue management, DAMP, initial pilot training and licensing, regular companywide safety meetings, workplace health and safety officer, recurrent training and check flights, frequent audits by CASA of our facilities and records, an Air Operators Certificate is issued to Hot Air by CASA and monitored by them.
Professional Ballooning Association of Australia - PBAA
Hot Air were founding members of the Professional Balloon Association of Australia and play an ongoing role in the management committee and advisory committees on regulations and safety improvements.