We have a 24 hour cancellation policy. Outside of this time we will cancel your reservation with 100% refund. Inside 24 hours prior to your pick up 100% cancellation fees will apply. We keep a close eye on the weather conditions. Should we need to cancel we will notify you by 5pm the afternoon before you fly. We will offer you an alternative day to fly or 100% refund. Please note these conditions are only valid for direct bookings with Hot Air Balloon.