What people say about us!

Want to fact-check our reviews? Check out the hundreds of glowing testimonials from previous customers across third party review platforms such as Google Reviews and TripAdvisor.

TripAdvisor Reviews

We have a growing number of reviews on TripAdvisor (over 650 and more every day!). As with Google Reviews, we encourage you to read through the comments and see for yourself the highlights and common points of recommendation that our guests leave.

With an exceptional pilots, crew and drivers who are all comprehensively trained, you get to enjoy the morning with a professional team who know and love their job - and it shows!

Check us out on TripAdvisor


You are flying with a friendly, informative, and professional team
  • Hot Air's staff are among the industry's most experienced, highly trained and have an eye for safety thus making sure you are in safe hands with Australia's leading balloon operator.   
  • Our pilots make time to have conversations with our guests during your flight and after landing to share their passion and pass on insights about the freedom of flight, have any questions about ballooning they are only too happy to answer.
  • The only company in Australia to offer our customers a text message with a link on the morning of travel, so you can track exactly who is picking you up, in what type of vehicle and how far away they are for complete peace of mind. 
  • Flight Certificates signed by your pilot to commemorate your exhilarating experience with Hot Air.
All-inclusive, total hot air balloon experience
  • All our packages are fully inclusive of levies and upgrades so the price you pay is all you will pay.
  • No Hidden costs or addons.
  • Self Drive options available so you can explore the region at your own pace.
  • Flight times up to 1 hour in the air, no need to pay an upgrade fee for a longer flight.
  • Digital downloadable inflight photos are included, no need to pay extra.
  • French champagne is included in your Cairns experience upon landing.
  • Return transfers are included to most major Cairns hotels, providing you with that door to door service.
Great Customer Service and 24 hour booking self-management

Want to speak with one of our staff? Our Reservations Team can be contacted by phone or live chat online every day.

Mon - Fri 9am to 5pm

Weekends 9am - 2pm.

You're also able to self-manage your own booking 24/7 via hotair.com.au/manage

  • Flexible cancellation policy
  • Need to make a change to your booking prior to travel, no worries we don't charge you for this service.
  • If your tour is cancelled due to weather, you can either reschedule, hold for future travel or receive 100% full refund no questions asked.
  • Don't take our word for it, see what other customers have said, Hundreds and hundreds of 5 star reviews, at Hot Air we always strive to give the best experience from the time of booking right through to your flight, go online to TripAdvisor or Google reviews and see what our very happy customers have to say.